DO YOU SHIP INTERNATIONALLY?
Yes. We are currently testing international shipments. Depending on your location, shipping times and prices will vary.
WHEN WILL MY ORDER SHIP?
We try our best to ship all orders within 24-72 hours of being placed Monday-Friday during our business hours.
I'VE RECEIVED MY ORDER # BUT I STILL HAVE NOT RECEIVED MY TRACKING #?
Orders can take 3-5 business days to be processed and shipped. Once your order has shipped, you will be notified via email.
I'VE RECEIVED MY TRACKING #, BUT THERE IS NO INFORMATION.
Shipping information can take 24-72 hours to be processed by either USPS or UPS for U.S. orders. All other countries may have slightly longer delays for the tracking information to update.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Shipping times may take 5-7 days via Fedex or USPS shipping.
HOW DO I ENTER MY PROMO CODE?
You will be given the opportunity to enter a PROMO code during check-out, and after you've entered your billing and shipping information.
I GET AN ERROR MESSAGE WHEN I ENTER MY SHIPPING AND BILLING ADDRESSES. WHAT’S GOING ON?
Please double check your shipping and billing address. Our system runs a check through your banking institution to verify all information matches before your order can be processed. You may want to try re-typing your information to make sure it matches the proper format. If you are still having issues, please email firstname.lastname@example.org
MY ORDER WON’T GO THROUGH. WHAT SHOULD I DO?
If you are having trouble placing an order, please email us and we can help. Our hours are Monday-Friday 9am-6pm EST. Send your message through our contact page, or simply email email@example.com
I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?
Your order can be altered at any time prior to the shipment. Once the order is shipped, we are unfortunately unable to allow changes. If it is before shipment, please email us at firstname.lastname@example.org. If you would like to purchase an additional item, please start a new order.
DO YOU ACCEPT RETURNS?
No. Due to the nature of the product, handmade to order the product cannot be returned or refunded. All sales are final. Buy purchasing you agree to these terms.